Penerapan Manajemen Jasa Bank dalam Peningkatan Kualitas Pelayanan dan Kepuasan Nasabah di Bank BTN Surabaya. Jurilma, [S. l.], v. 2, n. 2, p. 145–151, 2025. DOI: 10.69533/rajnf654. Disponível em: https://ejournal.rizaniamedia.com/index.php/jurilma/article/view/456.. Acesso em: 16 jan. 2026.